THE PRODUCT

SHOULD I GET THE CREAM OR THE CREAM RX?

It all depends on your level of damage. For the fitness enthusiast with 
dry moderately damaged hands, The Cream is going to be your best bet. If
you’re experiencing rough calluses, cracks, and severe damage from 
barbells, pull-up bars, and rope climbs, The Cream RX is going to give 
you the fastest results.

WHAT MAKES HH DIFFERENT FROM OTHER HAND CARE PRODUCTS?

Heavy Handed products were designed by athletes for athletes. HH offers 
the fastest results for dry damaged hands without you losing the 
calluses that you’ve worked hard for. There are two options for your 
specific level of damage, both of which will leave your hands feeling 
hydrated but not greasy… Plus the packaging looks great on your 
bathroom counter, desk, or gym bag.

HOW LONG WILL THE PRODUCT LAST?

It depends on frequency of use but with regular use (3-4 times daily) The Cream will last 2-3 months and The Cream RX will last 4-6 months.

HOW LONG DOES THE CREAM TAKE TO WORK?

You will notice the hydrating effects of the cream after the first use. 
As for those rough calluses, and cracks, it will take about a week of 
regular use to see those start to smooth out leaving your hands tough 
but not rough.

HOW MUCH OF THE CREAM RX SHOULD I USE?

The Cream RX is a concentrated version of The Cream for seriously 
damaged hands. Start with a pea sized amount and work into your hands 
until they’re fully covered. If after a couple minutes you still feel it on your hands wipe any excess off on
your forearms or elbows. Next time, try a smaller amount… a little goes
a long way.

THE PURCHASING PROCESS

WHERE IS MY PACKAGE?

All orders will be processed within one business day and you will be 
provided a tracking number once it's processed. The tracking number is 
the best way to follow your shipment and get updates.

HOW MUCH DOES SHIPPING COST?

Standard shipping is always FREE.

Expedited shipping rates are calculated at check out and based on weight and location.

WHAT IS THE REFUND POLICY?

All Heavy Handed products have a 30 day money back guarantee. If 
you’re not happy with your order, shoot us a message and we’ll make it right.

WHAT METHODS OF PAYMENTS DO YOU ACCEPT?

We accept all major credit/ debit cards, PayPal, Apple Pay.

HOW LONG DOES SHIPPING TAKE?

Standard shipping takes 3-5 business days once the order is processed. 
At checkout you can select expedited shipping that will be 1-2 business 
days depending on where you live.

DO YOU SHIP INTERNATIONALLY?

We are not currently shipping internationally but be patient and subscribe to our newsletter for updates 👍🏼

MISSING / DAMAGED PRODUCTS IN MY ORDER

We are happy to replace any missing or damaged products. Just send us
a picture of the damage so we can try and correct that for future 
customers.

THE BRAND

WILL HEAVY HANDED SPONSOR MY EVENT?

Absolutely! Message us on IG @Heavy.Handed or via email at support@heavyhanded.com. We’d love to work with you!

HOW DO I BECOME AN AMBASSADOR OF HEAVY HANDED?

We’re always looking for people that want to join the team. You can message us on IG @Heavy.Handed or email at support@heaveyhanded.com.

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